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01
How do I book an appointment?
Easy & fast
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Go to the Dashboard → Book Appointment. Choose a service, provider, date & time, then confirm. You’ll receive an email and SMS confirmation immediately.
02
Can I book multiple appointments at once?
Multi-booking
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Yes — select “Add Another Slot” when booking. Some providers limit concurrent bookings; if restricted you’ll see a message during booking.
03
How can I reschedule my appointment?
Change time
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Open your Bookings → choose the appointment → click “Reschedule”. Pick a new date/time and confirm — we’ll notify the provider. Some bookings cannot be changed within 24 hours.
04
What payment methods are accepted?
Secure payments
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We accept cards (Visa/Mastercard), UPI and supported wallets. All payments are processed securely with PCI-compliant gateways.
05
Can I get a refund or cancel payment?
Refund & cancel
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If cancellation is within provider policy, refunds are processed automatically to the original payment method. Refund timelines depend on your bank (3–7 business days usually).
06
How do I get reminders?
Reminders
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We send automatic email and SMS reminders 24 hours and 1 hour before your appointment. Enable/disable notifications from Settings → Notifications.
07
How is my personal data used?
Privacy
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We use your data to manage bookings, send notifications, and process payments. We never sell your personal data. See our Privacy Policy for details.
08
Can I choose a specific service provider?
Provider choice
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Yes — when booking, select the provider. If no provider is selected, the system assigns the next available provider for that service.
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